Shipping policy

AuraPet™ Shipping Policy
At AuraPet, we are dedicated to delivering premium, intelligent pet wellness technology straight to your doorstep. We are pleased to provide secure, insured, and trackable shipping across the United Kingdom. [1, 2]
1. Shipping Rates & Delivery Zones
  • United Kingdom Delivery: We offer Free Insured & Tracked Delivery on all orders across the UK. There are no hidden fees or shipping charges added at checkout.
  • International Orders: At this time, we specialize exclusively in delivering to customers within the United Kingdom to ensure the highest standard of service. [1]
2. Order Processing Time
  • All orders are processed and prepared for shipment within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive a separate notification email containing your tracking number once your order has officially shipped.
3. Estimated Delivery Timelines
  • Due to high demand, premium quality-assurance testing by our suppliers, and dedicated technical transit protocols, our standard delivery window is 5–10 business days.
    • Please note: While most packages arrive on the shorter end of this window, occasional customs delays or peak courier seasons can sometimes extend delivery times slightly.
    4. Tracking Your Order
    Every order we send includes comprehensive tracking data. Once your package is dispatched, your unique tracking number will automatically update, allowing you to follow its journey in real-time. Please allow 24–48 hours for the tracking information to register with the local courier network. [1, 2, 3, 4]
    5. Damaged or Lost Packages
    Your peace of mind is our priority. All AuraPet deliveries are fully insured. If your premium tracking number shows that your package has been lost in transit, or if your item arrives damaged, please contact our support team within 48 hours of delivery at support@aurapet.co.uk with proof of damage so we can fast-track a free replacement.