Refund policy

Thank you for shopping with AuraPet. We stand behind the quality of our premium pet technology. If you are not entirely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to request a return. Requests made after 30 days will unfortunately not be eligible for a refund or exchange.
2. Return Eligibility & Condition
To protect the hygiene of our pets and ensure items can be resold, your item must meet the following strict criteria to qualify for a return: [1]
  • The item must be completely unused, un-worn, and unwashed.
  • The item must be in the exact same condition that you received it.
  • The item must be in its original, undamaged brand packaging (including all original boxes, manuals, charging cables, and RFID tags).
  • Items returned with pet hair, signs of chewing, or dirt will be rejected and sent back at the buyer's expense.
3. Return Shipping Costs
  • Change of Mind / Incorrect Choice: If you wish to return an item because you changed your mind or no longer require it, you (the customer) are responsible for paying your own return shipping costs. Shipping costs are completely non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  • Faulty or Damaged Items: If your product arrives damaged in transit or features a manufacturing defect, please contact our support team within 48 hours of delivery at support@aurapet.co.uk with clear photographic or video proof of the issue. We will arrange a free replacement or full refund immediately at no extra cost to you. 
  • 4. Refunds Process
    Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your refund.
    If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5–7 business days.